Importance rating of various operational aspects related to repair service processes

<h3>Contextual information</h3><p>The survey considers the scenario that repairs are conducted at a repair service centre but not as a repair service at home as, e.g., for washing machines. This allowed to split the sample into four groups, each of it referring to a different portable product to be repaired (bicycle, smartphone, vacuum cleaner and a generic product) in order to examine the generalisability of the results.</p><p>The survey is based on items related to repair operations and provides data concerning the importance of the different items. It considers the scenario that repairs are conducted at a repair service centre but not as a repair service at home as, e.g., for washing machines. The operational aspects concern three different stages of the repair process that can be influenced by the repair company: the prepurchase, service encounter, and post-encounter stage. Furthermore, socio-demographic data is included.</p><h3>Description of the data and file structure</h3><p>The dataset contains 107 aspects identified for potential improvement of repair operations. The importance of operational aspects was rated by survey participants on a 7-point Likert scale (extremely important to not at all important). Three additional questions for quality control (e.g., 'Please tick 1 = extremely important') tested the attention of the participants.&nbsp;</p><p>File 'Translation_of_items.ods' contains the items in German (original version) and English (translated). File 'Description_of_Data.ods' contains a description of the variables.</p><ul><li>We removed all answers with completion time of less than five minutes, as the pre-test showed that this was the minimum time for a focused completion of the survey.</li><li>All data rows with wrongly answered control questions were removed.</li></ul>