How to order from ConductScience

For PIs, lab managers, and procurement officers ordering equipment, software, or services from ConductScience for the first time. This page walks through what to expect and what your procurement office will need from us.

The flow: request a quote, your procurement issues a purchase order against the quote, we ship, a final invoice follows. Net 30 by default for academic and R&D institutions.

If you would rather talk to a person: info@conductscience.com or +1 (847) 983-3672.

1. Request a quote. Use the "Request a Quote" button on any product page, or email the items you want to info@conductscience.com with your shipping and billing addresses.
2. We send a quote. Usually within one business day. The quote PDF we send is formatted to serve as a proforma invoice, which most institutions accept for issuing a purchase order. See the next section if your office uses different terminology.
3. Your procurement issues a PO. Forward our quote to your procurement or purchasing office. They issue a PO that references our quote number and email it back to info@conductscience.com.
4. We confirm the order. You receive an order confirmation with expected ship dates. Custom and build-to-order items get an updated timeline at this step.
5. We ship. Tracking information arrives by email.
6. Final invoice. Issued at shipment, payable Net 30. Payment instructions are on the invoice. For payment method details, see /payment-methods.

This is the part that trips up first-time orderers, so it is worth being explicit.

• Quote. A price offer for specific items, valid for 30 days. Not a bill.
• Proforma invoice. A document that looks like an invoice and contains the same fields (line items, prices, remit-to address, tax ID, payment terms). Procurement offices use it to issue a PO before goods ship. Also not a bill.
• Invoice. The actual bill, issued after we ship. This is what your accounts payable office pays.

Our quotes are formatted to serve as proforma invoices. They include our remit-to address, tax ID, payment terms, and line-item detail. If your procurement office asks for a proforma invoice, send them the quote we already sent you.

If they specifically require the document title to read "Proforma Invoice," reply to the quote email and we will re-issue it with that title the same business day.

If your office strictly requires a post-shipment invoice before issuing a PO (rare, but it happens with some federal and international buyers), email info@conductscience.com and we will work out a payment-on-delivery or pre-payment arrangement.

We accept POs from academic institutions, research hospitals, government labs, and R&D companies. Defaults:

• Terms: Net 30
• Send POs to: info@conductscience.com
• Reference: the quote number we sent you
• Remit-to and vendor info: see "For procurement officers" below

We are a registered vendor at most major US research universities and federal labs. If we are not yet a registered vendor at your institution, see the next section for the vendor setup packet.

For details on POs and other payment methods, see /payment-methods.

Most institutions can onboard us in a day. We provide:

• W-9. Current and signed.
• Remit-to address. 5250 Old Orchard Rd, Suite 300, Skokie, IL 60077.
• Tax ID (EIN). Provided on request.
• Banking info for ACH and wire. Provided on request to verified procurement email addresses.
• Certificate of Insurance. Available on request.
• DUNS, UEI, and SAM.gov registration. Available for federal buyers.
• Diversity and small business certifications. Provided where applicable.

To request the full vendor packet, email info@conductscience.com from your institutional address.

If your institution is tax-exempt, send your tax-exemption certificate to info@conductscience.com before we issue the final invoice. We keep it on file so future orders default to tax-exempt.

We ship worldwide. A few things to expect:

• Customs and duties. Typically the buyer's responsibility unless we agree otherwise on the quote.
• Lead times. International shipping adds time on top of the lead time shown on your quote.
• Payment. Wire transfer is the most common method for international orders. POs accepted from established institutions.

Email info@conductscience.com with your country and items of interest for a full international quote with shipping, duties, and incoterm options.

Lead times depend on whether the item is in stock, build-to-order, or fully custom. The quote you receive states the expected lead time for each line.

Tracking information is emailed at the time of shipment.

• Changes after PO issued. Email us as soon as possible. We confirm whether the change is feasible before updating the order.
• Cancellations. Allowed before fabrication or shipment for build-to-order items. Custom items are non-cancellable once the design is approved.
• Returns and warranty. See /returns-and-refunds.

Email: info@conductscience.com

Phone: +1 (847) 983-3672

Address: 5250 Old Orchard Rd, Suite 300, Skokie, IL 60077

Support portal: support.conductscience.com

Most ordering questions are answered the same business day.