Tier 01
Receiving Dock
Bundled in item price. You handle the unload.
Included- Delivery to your loading dock or curbside
- Driver does not assist with unloading
- Signature required on carrier BOL
Heavy equipment delivery
White-Glove Delivery
Choose how eligible lab equipment is handled after the truck arrives: dock delivery, inside threshold, room placement, full unpacking, or premium install assist.
Service tiers
Pick the level of help your receiving team needs.
The checkout picker uses the same tier definitions shown here. Paid tiers are added to the order as delivery service fees; the premium tier is quoted before fulfillment.
Tier 02
Threshold
We carry it through your first doorway.
+$499- Delivery inside the first doorway
- No stairs, no elevator, no room placement
- Single-driver service
Tier 03Most chosen
Room of Choice
Placed exactly where you want it, up one flight.
+$899- Two-person crew
- One flight of stairs or elevator included
- Placed in lab or office of your choice
- Packaging removed to dock or dumpster
Tier 04
Full White-Glove
Unpacked, set on bench, debris removed.
+$1,499- Two-person crew
- Unpack, position, and level on bench
- All packaging and pallets removed
- Photo confirmation of final placement
Tier 05By quote
Premium · Install Assist
Full install support with a carrier COI on file.
Quote- Everything in Full White-Glove
- Install assist: uncrating, mechanical set-up
- Carrier certificate of insurance on file
- Scheduled delivery window (±2 hours)
When to add it
Use white-glove when the delivery route matters as much as the product.
Heavy scientific equipment can arrive safely at the building and still fail at the last 200 feet. White-glove tiers define who unloads, who moves the crate, where it is placed, and what packaging is removed.
- Cryostats, freezers, large behavior systems, racks, and crated instruments
- Labs without staff or equipment to unload a pallet safely
- Facilities that require scheduled receiving, freight elevator booking, or COI documents
- Purchases where room placement, uncrating, or debris removal prevents a service issue later
If the instrument must be placed in a room, unpacked, leveled, or coordinated with facilities, choose a white-glove tier or request a quote.
Site readiness
Have these details ready before fulfillment.
The fastest white-glove orders include receiving contacts and facility constraints early. Premium requests may also need COI details before the delivery appointment is booked.
Building access
- Loading dock or liftgate need
- Freight elevator reservation
- Badge or security desk instructions
Room path
- Door widths and turns
- Stairs or elevator count
- Bench, floor, or final placement location
Receiving paperwork
- Certificate of insurance needs
- Certificate holder details
- Receiving contact and appointment window
Checkout behavior
White-glove appears only for eligible products.
Checkout keeps parcel shipping, freight handling, and white-glove service separate. If a cart contains an eligible heavy item, the delivery step shows the tier picker and saves the selected tier on the order.
Parcel items still use parcel rates
Smaller products continue to show FedEx choices after the ZIP code is entered.
Freight items stay under review
Oversized products are routed to freight or quote handling instead of being forced into a parcel shipment.
Paid tiers become order fees
Threshold, Room of Choice, and Full White-Glove tiers are added to the order as delivery service fees.
Premium is confirmed by quote
Premium install assist can require COI, appointment, and facility review before fulfillment.
Not sure which tier fits your building?
Send the product, delivery address, room location, receiving limits, and purchase method. We will recommend the appropriate checkout path or prepare a formal quote.
