On-Site Support

Expert hands,
on your lab floor

Our engineers travel to your facility to install hardware, deploy software, integrate systems, and train your team until everything runs flawlessly.

Researchers examining a sample in a well-equipped laboratory
Research team training at a laboratory bench

Your setup, our expertise

We arrive prepared, work alongside your team, and don't leave until everything is validated.

The Process

Your on-site visit, start to finish

A transparent process so you know exactly what to expect — before we arrive, while we’re there, and after we leave.

1
Before We Arrive
Assessment & Planning

We learn your setup so we arrive prepared — no wasted time, no surprises.

Lab Assessment Questionnaire

Equipment, species, protocols, room layout

Custom Scope of Work

Detailed plan for every deliverable

Scheduling Coordination

Timed around your lab's workflow

2
While We're There
Install, Integrate, Train

Hands-on deployment across your full system — hardware, software, and people.

Hardware Installation

Maze assembly, cameras, sensors, wiring

Software Deployment

ConductVision setup, license, calibration

System Integration

Hardware-to-software data pipeline verified

Team Training

Live experiments — your team runs it, we guide

Validation Runs

End-to-end test — we don't leave until it works

3
After We Leave
Docs & Continued Support

You're never on your own. We leave behind everything your team needs.

Documentation Package

Setup diagrams, SOPs, config records

30-Day Priority Support

Direct line to your engineer, 1-day response

Conduct Academy Access

On-demand courses for ongoing development

What’s Included

Everything in your on-site package

One flat engagement. No hidden fees, no extra charges for complexity. We scope it, quote it, and deliver it.

Hardware Installation

Behavioral maze assembly, camera mounting, sensor placement, environmental controls — fully built and calibrated on your lab floor.

Software Deployment

ConductVision installed, licensed, and configured for your specific species and protocols. Ready to record from day one.

System Integration

Hardware-to-software data pipeline verified. Integration with your existing lab infrastructure and network.

Team Training

Hands-on sessions with your actual setup. Your researchers run real experiments while we guide. Everyone leaves confident.

Documentation

Lab-specific setup diagrams, SOPs, configuration records. Everything your team needs to operate independently.

30-Day Support

Priority access to the engineer who was in your lab. One-business-day response for any questions or issues.

The Value

Why on-site beats doing it yourself

Self-installing complex behavioral systems costs more in researcher time and delayed experiments than a focused on-site engagement. We’ve done this hundreds of times — so your team doesn’t have to learn it the hard way.

Without us
2–4 weeks of trial and error
With us
1–2 days, validated and running
Without us
Calibration guesswork
With us
Expert calibration, verified data
Without us
One person figures it out alone
With us
Entire team trained together
Without us
Support tickets after the fact
With us
Questions answered in person
10×
Faster to first experiment
1–2
Day engagement
0
Rework needed
30
Days priority support

Common questions

Get Started

Schedule your on-site visit

Tell us what you need and when. We’ll come back with a scope of work and a flat quote — no hidden fees, no surprises.

1

Submit This Form

Tell us about your lab, equipment, and what you'd like installed or supported.

2

Scope of Work Review

Our team reviews your setup and drafts a tailored plan with a flat quote.

3

Confirm & Schedule

Approve the scope, pick dates that work for your lab, and we arrive prepared.

Already a ConductCare member?

On-site support is included in ConductCare Enhanced and Comprehensive plans — your visit may already be covered.

View ConductCare Plans