We take care of
your equipment,
so you can take care
of the science
Remote-first service plans that keep your Conduct software current, your hardware warrantied, and your team supported. Up to 5 years of maintenance under one agreement. Onsite visits quoted separately when you need them.
Four things you’ll never
have to worry about again
Every ConductCare plan covers these essentials. No fine print, no surprises.
Software & Firmware
Updates arrive automatically. New features, security patches, compatibility fixes — all handled. You stay on the latest version without lifting a finger.
Priority Remote Support
When something's not right, you reach out and we respond — by email, video call, or screen share. Expert help within one business day. Not a chatbot, not a queue. A real person who knows your system.
Warranty & Depot Repairs
Extended hardware warranty with replacement parts and depot repair shipped back to you. If it breaks, we diagnose remotely and ship a fix. Onsite technician visits available as a separate quote when a unit can’t be shipped.
Onboarding & Docs
Your dedicated support manager walks new team members through the setup, and the full documentation library at support.conductscience.com stays open 24/7. New grad student? They'll be up to speed in a day.
Your equipment, our responsibility
From the day you sign up, we're watching over every device, every update, every calibration.
Getting started is simple
Tell us what you have
Share your equipment list and lab setup. We'll review it and recommend the right level of coverage.
We build your plan
A custom service agreement tailored to your equipment, team size, and budget. Ready for procurement.
We take it from here
Updates roll out automatically, your warranty is active, and we're on call whenever you need us.
Choose the right fit
for your lab
Every ConductScience product ships with Standard Care for the first year. Extend coverage up to five years with a simple one-time uplift on equipment cost.
Every ConductScience product ships with Standard Care for its first year. This is the baseline you get just by buying the equipment — no separate contract, no fine print. It’s designed to get you from unboxing to publishing without friction.
- Hardware warranty for 12 months from delivery. If a covered component fails, we repair or replace it.
- Automatic software & firmware updates for every Conduct product in your agreement. New features and security patches roll out without you doing anything.
- Email & chat support from our team, handled in the standard queue.
- Knowledge base at support.conductscience.com — setup guides, protocols, troubleshooting, and API docs.
- Depot repair for hardware that needs bench service — parts and labor covered; return shipping at your expense.
Onsite technician visits are not part of Standard Care and are quoted separately through On-Site Support.
Extended Care continues everything in Standard Care past the first year. Pick 2, 3, 4, or 5 years of total coverage at purchase — each additional year is a one-time uplift of 10% on equipment cost. No annual invoicing, no surprise renewals, no price creep. Procurement pays once; the lab gets years of peace of mind.
- Everything in Standard Care extended across your chosen term.
- Extended hardware warranty covering the full configured duration — up to 5 years of component repair and replacement.
- Continued software & firmware updates for the life of the contract, including major version upgrades when available.
- Priority remote support over email, video call, and screen share — first response within one business day, from a real person who knows your system.
- Dedicated account manager and technical support manager assigned at contract start. Same two humans for the life of your engagement.
- Depot repairs fully covered round-trip shipping, diagnostic time, and replacement parts.
- Software customization discounts on products that ship with software — scoped custom development at a reduced rate.
- Onboarding for new team members at no extra cost — your support manager walks new grad students and techs through setup and best practices.
- Procurement-ready documentation formal PDF service agreement, signed countersigns, and institutional PO workflow.
Remote-first by design (email, video, screen share, depot repair). If your institution requires onsite commissioning, validation, or in-person training, tick the onsite box in the configurator below and we’ll bundle an On-Site Support quote alongside your Extended Care plan.
Compare every plan at a glance
Standard Care ships with every product for the first year. Extended Care lets you lock in 1, 3, or 5 years of coverage at purchase — paid once, not annually.
| Standard CareIncluded1-year baseline | Extended Care+10%1-year term | Most popularExtended Care+30%3-year term | Extended Care+50%5-year term | |
|---|---|---|---|---|
| Coverage | ||||
| Hardware warranty | 12 months | 1 year | 3 years | 5 years |
| Software & firmware updates | ✓ | ✓ | ✓ | ✓ |
| Knowledge base access | ✓ | ✓ | ✓ | ✓ |
| Human support | ||||
| Priority remote support | — | ✓ | ✓ | ✓ |
| Dedicated account manager | — | ✓ | ✓ | ✓ |
| Onboarding for new team members | — | ✓ | ✓ | ✓ |
| Repair & upkeep | ||||
| Depot repair | Parts & labor | Parts, labor & round-trip shipping | Parts, labor & round-trip shipping | Parts, labor & round-trip shipping |
| Annual calibration | — | — | ✓ | ✓ with training |
| Software customization discount* | — | 10% off | 20% off | 30% off |
*Applies to products that ship with software. Onsite technician visits aren’t part of any plan — they’re quoted separately through On-Site Support.
We built ConductCare because equipment shouldn’t be a headache
You didn’t become a researcher to troubleshoot firmware. We want you spending your time on the work that matters — and we’ll make sure the tools are ready when you are.
- Procurement-ready documentationFormal PDF service agreements ready for institutional POs and compliance audits.
- Flexible renewalsAnnual or multi-year terms, price protection on renewals, upgrade mid-contract without interruption.
- Global coverageWe support labs at universities, government agencies, and research organizations worldwide.
Common questions
Let’s find the right plan
for your lab
Tell us what equipment you’re running. We’ll put together a custom ConductCare agreement — no pressure, no obligation.
