Standard
Uses the live FedEx parcel rate returned after the delivery ZIP code is entered. If the carrier quote is unavailable, checkout can use the standard backup rate.
Orders and delivery
Shipping for lab equipment
Enter a delivery ZIP code at checkout to see live parcel rates. Larger equipment moves through freight review or white-glove service before fulfillment.
Parcel checkout choices
Standard stays live-rated. Expedited and Overnight are clear alternatives.
Parcel shipping remains tied to the live carrier quote whenever possible. Backup rates are used only when a live quote is not available.
Expedited
Shown for parcel-eligible orders when live rates include a faster service. If live rates are unavailable, checkout can offer the expedited backup option.
Overnight
For parcel-eligible orders that can move by overnight service. This means next business day after fulfillment and carrier pickup, not a same-day fulfillment guarantee.
Rates before paymentParcel rates appear after a delivery ZIP code is entered, before the order is placed.
Freight confirmed firstHeavy equipment is reviewed for freight requirements before fulfillment release.
COI supportPremium delivery can include certificate of insurance and receiving appointment handling.
Support after deliveryDamage or receiving issues are handled through our support and returns process.Shipping paths
Each product takes the right route.
A small accessory, a benchtop instrument, a crated freezer, and a software license should not be forced through the same shipping answer. Checkout uses shipping categories to keep those cases separate.
Standard parcel delivery
Checkout shows live FedEx parcel rates after a US ZIP code is entered. Backup standard rates appear if the live carrier quote is unavailable.
- Default option for parcel-eligible items
- Best for supplies, accessories, and compact instruments
- Tracking follows the order once fulfillment starts
Freight and quote handling
Large instruments, heavy crates, and custom equipment move through freight review instead of parcel checkout.
- Freight is confirmed before fulfillment
- Orders can be placed by PO or formal quote
- Our team reviews access limits before release
White-glove delivery
Eligible heavy products can add inside delivery, room placement, unpacking, debris removal, or install assist during checkout.
- Five service levels from dock drop to premium assist
- Room of Choice is marked for most labs
- Premium requests are handled by quote
Digital and service items
Software, documents, training, and service purchases skip carrier selection when no physical shipment is required.
- No carrier selection required
- Order confirmation still records the purchase
- Support follows the purchased service terms
Delivery pathChoose whenWhat checkout does
Parcel delivery
Small supplies, accessories, and compact instruments that can ship by carrier.
Enter a delivery ZIP code to see Standard, Expedited, or Overnight parcel options when available.
Freight review
Large, crated, oversized, or quote-only equipment that should not move as parcel.
The order is reviewed before fulfillment so freight, dock, liftgate, and appointment needs can be confirmed.
White-glove
Heavy equipment that needs inside delivery, room placement, unpacking, debris removal, or install assist.
Eligible products show a tier picker. Premium install assist is confirmed by quote.
Digital or service
Software, documents, training, consulting, and other purchases without a physical shipment.
No carrier selection is required for the digital or service portion of the order.
How checkout uses it
Rates and service choices appear only when they apply.
The delivery step asks for address details first because rates, freight routing, and white-glove suitability depend on where the order is going and which products are included.
Products are grouped by delivery need
Checkout separates parcel products, freight equipment, white-glove eligible items, and digital or service purchases.
Address unlocks rates
For parcel items, a US ZIP code is enough to request live FedEx rates before payment.
Freight gets reviewed
Oversized or quote-only equipment is held for freight confirmation instead of forcing a parcel rate.
Service choices save to the order
White-glove tier choices are added as order details so fulfillment sees the delivery plan.
Freight orders
For heavy or unusual equipment, we confirm the shipment before release.
Freight orders often need dock details, liftgate service, certificate of insurance handling, elevator reservations, or a receiving appointment. Those details are reviewed before fulfillment so the delivery is not left to chance.
- Use checkout for eligible orders or request a quote when purchasing by PO.
- Add room, dock, and receiving contact notes when your site has restrictions.
- Premium white-glove requests are confirmed by quote before fulfillment.
Delivery method depends on the product profile, package size, destination, and receiving requirements.
Helpful links
Plan the order before it reaches your loading dock.
Review delivery tiers, return rules, or start a formal quote when your institution needs purchasing documentation.
Need a delivery plan for a specific product?
Send the product name, delivery address, receiving constraints, and purchase timeline. We will route the order through checkout, freight review, or a formal quote.
