How to order from ConductScience
A step-by-step guide for PIs, lab managers, and procurement officers. Forward this whenever your purchasing office asks how the order works.
The ordering flow
Six steps from quote request to final invoice. Most institutional orders complete this loop without procurement ever needing to call us.
- Request a quoteUse the "Request a Quote" button on any product page, or email the items you want with shipping and billing addresses.
- We send the quoteUsually within one business day. The PDF is formatted to serve as a proforma invoice, accepted by most procurement systems.
- Your procurement issues a POForward our quote to purchasing. They issue a PO referencing our quote number and email it back to us.
- We confirm the orderConfirmation arrives with expected ship dates. Custom and build-to-order items get an updated timeline at this step.
- We shipTracking information arrives by email at the time of shipment.
- Final invoiceIssued at shipment, payable Net 30. Payment instructions are on the invoice.
Quote, proforma invoice, and invoice
Three documents, three jobs. Knowing which is which prevents the most common ordering snag.
| Document | Is it a bill? | What it does |
|---|---|---|
| Quote | No | A price offer for specific items, valid 30 days. You and procurement use it to plan the purchase. |
| Proforma Invoice | No | Looks like an invoice, used by procurement to issue a PO before shipment. Our quotes are formatted to serve this purpose. |
| Invoice | Yes | Issued at shipment, payable Net 30. This is what your accounts payable office pays. |
Reply to the quote email and we will re-issue it with that title the same business day.
If your office strictly requires a post-shipment invoice before issuing a PO (rare, but it happens with some federal and international buyers), email info@conductscience.com and we will work out a payment-on-delivery or pre-payment arrangement.
Purchase orders
We accept POs from academic institutions, research hospitals, government labs, and R&D companies.
For details on POs and other payment methods, see Payment Methods.
For procurement officers
Most institutions can onboard us in a day. The vendor packet includes:
Documents we provide on request
W-9 (current, signed), EIN, banking information for ACH and wire, certificate of insurance, DUNS / UEI / SAM.gov registration for federal buyers, diversity certifications where applicable.
Email info@conductscience.com from your institutional address.
Tax exemption
If your institution is tax-exempt, send your tax-exemption certificate to info@conductscience.com before we issue the final invoice. We keep it on file so future orders default to tax-exempt.
International orders
We ship worldwide. A few things to expect:
- Customs and duties. Typically the buyer's responsibility unless otherwise agreed on the quote.
- Lead times. International shipping adds time on top of the lead time shown on your quote.
- Payment. Wire transfer is the most common method. POs accepted from established institutions.
Email us with your country and items of interest for a full international quote with shipping, duties, and incoterm options.
Lead times and shipping
Lead times depend on whether the item is in stock, build-to-order, or fully custom. The quote you receive states the expected lead time for each line. Tracking information is emailed at the time of shipment.
Changes, cancellations, returns
- Changes after PO issued. Email us as soon as possible. We confirm whether the change is feasible before updating the order.
- Cancellations. Allowed before fabrication or shipment for build-to-order items. Custom items are non-cancellable once the design is approved.
- Returns and warranty. See Returns and Refunds.
Still stuck? Contact us
Most ordering questions are answered the same business day.
