Question 1

How do I place an order?

Accepted Answer

You can place orders directly through our website by adding products to your cart and proceeding to checkout. For institutional purchase orders, use our Request a Quote form.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, wire transfers, and institutional purchase orders. For orders over $500, we offer Net-30 payment terms for qualified institutions.

Question 3

Do you offer bulk pricing?

Accepted Answer

Yes, we offer volume-based discounts for bulk orders. Contact our sales team or submit a quote request for custom pricing. Discounts typically range from 3-10% depending on order volume.

Question 4

Can I pay with a purchase order (PO)?

Accepted Answer

Yes, we accept purchase orders from universities, hospitals, government agencies, and established research institutions. Submit your PO through our quote request form or email it to info@conductscience.com.

Question 5

Where do you ship?

Accepted Answer

We ship worldwide to over 50 countries. International orders include customs documentation and logistics coordination. Shipping times vary by destination and product.

Question 6

How long does shipping take?

Accepted Answer

Standard shipping within the US typically takes 5-7 business days. International orders take 10-21 business days depending on destination and customs processing. Expedited shipping is available for most products.

Question 7

Do you handle customs and import duties?

Accepted Answer

We provide all necessary customs documentation including commercial invoices, certificates of origin, and harmonized tariff codes. Import duties and taxes are the responsibility of the buyer, but we assist with documentation to minimize delays.

Question 8

Do your products come with warranties?

Accepted Answer

Yes, all products include manufacturer warranties. Warranty periods vary by product — typically 1-3 years. Extended warranty options are available for select equipment.

Question 9

Can you customize products for my research needs?

Accepted Answer

Absolutely. Our engineering team can modify standard products or build custom solutions. Contact us with your specifications and we will provide a timeline and quote.

Question 10

How do I get technical support?

Accepted Answer

Free lifetime technical support is included with all purchases. Contact our support team at support.conductscience.com or email us. Our team of PhD scientists typically responds within 1 business day.

Question 11

What is your return policy?

Accepted Answer

We offer a 30-day return policy for unused products in original packaging. Custom-built and modified products are non-returnable. Contact our support team to initiate a return.

Question 12

How do I request a refund?

Accepted Answer

Refunds are processed within 5-10 business days after we receive the returned item. Contact support to start the process. Shipping costs for returns are the responsibility of the buyer unless the product was defective.

Frequently Asked Questions

Ordering & Payment

Shipping & Delivery

Products & Technical Support

Returns & Refunds

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