Frequently Asked Questions

You can place orders directly through our website by adding products to your cart and proceeding to checkout. For institutional purchase orders, use our Request a Quote form.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, wire transfers, and institutional purchase orders. For orders over $500, we offer Net-30 payment terms for qualified institutions.

Credit card payments over $5,000 have a fee of up to 3%, shown before you pay. Debit cards and bank accounts have no fee.

Yes, we offer volume-based discounts for bulk orders. Contact our sales team or submit a quote request for custom pricing. Discounts typically range from 3-10% depending on order volume.

Yes, we accept purchase orders from universities, hospitals, government agencies, and established research institutions. Submit your PO through our quote request form or email it to info@conductscience.com.

We ship worldwide to over 50 countries. International orders include customs documentation and logistics coordination. Shipping times vary by destination and product.

Standard shipping within the US typically takes 5-7 business days. International orders take 10-21 business days depending on destination and customs processing. Expedited shipping is available for most products.

We provide all necessary customs documentation including commercial invoices, certificates of origin, and harmonized tariff codes. Import duties and taxes are the responsibility of the buyer, but we assist with documentation to minimize delays.

Yes. Unless different written terms apply to your order, our product warranty covers defects in materials or workmanship for one year from delivery. See warranty claims for coverage and service instructions.

Absolutely. Our engineering team can modify standard products or build custom solutions. Contact us with your specifications and we will provide a timeline and quote.

Free lifetime technical support is included with all purchases. Contact our support team at support.conductscience.com or email us. Our team of PhD scientists typically responds within 1 business day.

Eligible nondefective items must reach us within 30 calendar days of receipt, with a 4% administrative and restocking fee. They must be unopened and unused. Items used with animals are excluded. Late returns require prior written authorization. See the Returns & Refunds Policy for exclusions and defect claims.

Email info@conductscience.com for written authorization before shipping. Report arrival damage, defects, or shipping errors within 48 hours of receipt. We confirm the remedy, shipping deadline, and refund timing in writing. See return instructions.