ConductCareā¢ Service & Maintenance Plans
āļø 1-Business-Day Supportā|āāļø Automatic Software & Firmware Updatesā|āš§° Warranty & Calibrationā|āš Conduct Academy Access
Whatās Included in ConductCare?
- Automatic software updates to ensure peak performance and security
- Priority technical supportāget expert assistance within 1 business day
- Exclusive training access through Conduct Academy to maximize efficiency
- Formal documentation included with every plan for institutional or internal procurement use
Whatās Included in ConductCare?
Feature
ConductCare
Standard (Included with Purchase)
Access to the latest software updates, including new features
Exclusive training courses for your team
Priority support (response within 1 business day, phone, or remote assistance)
On-demand access to expert-led webinars
Regular live Q&A sessions with specialists
Sneak peeks and demos of new releases
Warranty coverage on Conduct hardware*
1-year standard warranty
Dedicated ticket support system
Support on current software versions
Access to MyConduct, a knowledge base, and FAQ resources
Dedicated ticket support system
* Warranty extensions available for up to three years with an uninterrupted ConductCare contract.
ConductCare coverage begins upon product delivery or commissioning and renews annually or in multi-year terms.
Typical annual cost ranges from 10ā20% of equipment value depending on coverage level.
Giving You the Support You Deserve
Stay Up to Date with the Latest Software
Get access to the newest software updates, features, and security enhancements. Keep your tools running at their best without the hassle of manual upgrades.
Priority Support ā Fast and Reliable
Need help? With ConductCare, you receive expert support within one business day. Our team is here to troubleshoot issues and provide solutions when you need them most.
Train Your Team with Conduct Academy
Empower your team with access to specialized training resources and online courses designed to help you get the most out of your software.
Warranty Protection for Conduct Hardware
If your Conduct hardware has issues due to defects or malfunction, weāll repair or replace it under the terms of your ConductCare plan. Extended warranty options are available.
On-Demand Webinars & Technical Briefings
Expand your knowledge with our expert-led webinars and training sessions. Learn from industry professionals and stay ahead with the latest research insights.
Flexible Subscription Options
Choose a ConductCare plan that works for youāwhether itās a short-term contract or a long-term commitment, we provide options tailored to your needs.
Empower Your Team Anytime, Anywhere with Conduct Academy
Onboarding courses for Conduct Systems and Data Analysis Tools
In-depth video tutorials on best practices and troubleshooting
Live and recorded webinars covering the latest industry insights
Supported Software Versions
ConductVision Suite ā Version 16.0 and up
DataTrack XT ā Version 10.0 and up
ConductLab ā Version 16.0 and up
InsightPro ā Version 9.0 and up
FaceAnalyzer ā Version 8.0 and up
ConductHub ā Version 1.0 and up
MediaSync ā Version 6.0 and up
BioScope ā Version 1.0 and up
Warranty & On-Site Support
Final ConductCare Tier Structure
Tier Name
Duration
On-Site Visit
Typical Pricing
Use Case / Notes
Basic Support
1 years
Remote support, software updates, warranty continuation
10% of total system cost per year
Entry-level coverage for small labs or one-off device purchases. Renewable annually.
Enhanced Support
3 years
Full remote + hardware support, calibration, replacement parts, one on-site visit upon request
15% of total system cost per year
Ideal for research institutions or multi-device systems requiring preventive maintenance.
Comprehensive Support
5 years
All Enhanced features plus annual on-site visits, proactive diagnostics, priority queueing, and customization requests
20% of total system cost per year
Best suited for large facilities, long-term studies, or contract-based service environments.
Tier Name
Basic Support
1 years
10% of total system cost per year
Remote support, software updates, warranty continuation
Entry-level coverage for small labs or one-off device purchases. Renewable annually.
Duration
Enhanced Support
3 years
Full remote + hardware support, calibration, replacement parts, one on-site visit upon request
15% of total system cost per year
Ideal for research institutions or multi-device systems requiring preventive maintenance.
On-Site Visit
Comprehensive Support
5 years
All Enhanced features plus annual on-site visits, proactive diagnostics, priority queueing, and customization requests
20% of total system cost per year
Best suited for large facilities, long-term studies, or contract-based service environments.
Typical Pricing
5 years
All Enhanced features plus annual on-site visits, proactive diagnostics, priority queueing, and customization requests
20% of total system cost per year
Best suited for large facilities, long-term studies, or contract-based service environments.
Note: On-site visits cover software and hardware calibration, troubleshooting, and training. Additional visits can be scheduled upon request
All ConductCare plans include remote software and firmware updates, technical consultation, and access to training resources through Conduct Academy.
Flexible Plan Durations & Renewals
Hardware calibration & software optimization
Staff training on best practices
Personalized consultation with ConductCare experts
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