ConductCareā¢ Service & Maintenance Plans
Comprehensive service and support plans for Conduct hardware and software. Ensure long-term performance, security, and reliabilityāso your team can focus on discovery while we handle the technical details.
āļø 1-Business-Day Supportā|āāļø Automatic Software & Firmware Updatesā|āš§° Warranty & Calibrationā|āš Conduct Academy Access
Whatās Included in ConductCare?
ConductCare provides laboratories and research organizations with a dependable framework for maintaining operational readiness. Our plans combine responsive support, proactive updates, and training resources that extend the life and value of your systems.
- Automatic software updates to ensure peak performance and security
- Priority technical supportāget expert assistance within 1 business day
- Exclusive training access through Conduct Academy to maximize efficiency
- Formal documentation included with every plan for institutional or internal procurement use
Whatās Included in ConductCare?
Feature
ConductCare
Standard (Included with Purchase)
Access to the latest software updates, including new features
Exclusive training courses for your team
Priority support (response within 1 business day, phone, or remote assistance)
On-demand access to expert-led webinars
Regular live Q&A sessions with specialists
Sneak peeks and demos of new releases
Warranty coverage on Conduct hardware*
1-year standard warranty
Dedicated ticket support system
Support on current software versions
Access to MyConduct, a knowledge base, and FAQ resources
Dedicated ticket support system
* Warranty extensions available for up to three years with an uninterrupted ConductCare contract.
ConductCare coverage begins upon product delivery or commissioning and renews annually or in multi-year terms.
Typical annual cost ranges from 10ā20% of equipment value depending on coverage level.
Giving You the Support You Deserve
Stay Up to Date with the Latest Software
Get access to the newest software updates, features, and security enhancements. Keep your tools running at their best without the hassle of manual upgrades.
Priority Support ā Fast and Reliable
Need help? With ConductCare, you receive expert support within one business day. Our team is here to troubleshoot issues and provide solutions when you need them most.
Train Your Team with Conduct Academy
Empower your team with access to specialized training resources and online courses designed to help you get the most out of your software.
Warranty Protection for Conduct Hardware
If your Conduct hardware has issues due to defects or malfunction, weāll repair or replace it under the terms of your ConductCare plan. Extended warranty options are available.
On-Demand Webinars & Technical Briefings
Expand your knowledge with our expert-led webinars and training sessions. Learn from industry professionals and stay ahead with the latest research insights.
Flexible Subscription Options
Choose a ConductCare plan that works for youāwhether itās a short-term contract or a long-term commitment, we provide options tailored to your needs.
Empower Your Team Anytime, Anywhere with Conduct Academy
Ensure that your team is fully equipped to use Conduct products effectively. With ConductCare, you gain access to Conduct Academy, an exclusive online learning platform filled with resources to help you work smarter:
Onboarding courses for Conduct Systems and Data Analysis Tools
In-depth video tutorials on best practices and troubleshooting
Live and recorded webinars covering the latest industry insights
Earn certificates upon course completion and showcase your expertise on LinkedIn. Watch the Conduct Academy introduction video to get started.
Supported Software Versions
Ensure that your team is fully equipped to use Conduct products effectively. With ConductCare, you gain access to Conduct Academy, an exclusive online learning platform filled with resources to help you work smarter:
ConductVision Suite ā Version 16.0 and up
DataTrack XT ā Version 10.0 and up
ConductLab ā Version 16.0 and up
InsightPro ā Version 9.0 and up
FaceAnalyzer ā Version 8.0 and up
ConductHub ā Version 1.0 and up
MediaSync ā Version 6.0 and up
BioScope ā Version 1.0 and up
Why Upgrade?
Older versions may still function, but they lack critical updates that enhance security, performance, and stability. Staying updated ensures you get access to the newest features, optimizations, and bug fixes, while also maintaining full support from our team.
Warranty & On-Site Support
Final ConductCare Tier Structure
ConductCare offers flexible pricing options based on your service plan. Our on-site support ensures your systems are maintained and optimized for peak performance.
Tier Name
Duration
On-Site Visit
Typical Pricing
Use Case / Notes
Basic Support
1 years
Remote support, software updates, warranty continuation
10% of total system cost per year
Entry-level coverage for small labs or one-off device purchases. Renewable annually.
Enhanced Support
3 years
Full remote + hardware support, calibration, replacement parts, one on-site visit upon request
15% of total system cost per year
Ideal for research institutions or multi-device systems requiring preventive maintenance.
Comprehensive Support
5 years
All Enhanced features plus annual on-site visits, proactive diagnostics, priority queueing, and customization requests
20% of total system cost per year
Best suited for large facilities, long-term studies, or contract-based service environments.
Tier Name
Basic Support
1 years
10% of total system cost per year
Remote support, software updates, warranty continuation
Entry-level coverage for small labs or one-off device purchases. Renewable annually.
Duration
Enhanced Support
3 years
Full remote + hardware support, calibration, replacement parts, one on-site visit upon request
15% of total system cost per year
Ideal for research institutions or multi-device systems requiring preventive maintenance.
On-Site Visit
Comprehensive Support
5 years
All Enhanced features plus annual on-site visits, proactive diagnostics, priority queueing, and customization requests
20% of total system cost per year
Best suited for large facilities, long-term studies, or contract-based service environments.
Typical Pricing
5 years
All Enhanced features plus annual on-site visits, proactive diagnostics, priority queueing, and customization requests
20% of total system cost per year
Best suited for large facilities, long-term studies, or contract-based service environments.
Note: On-site visits cover software and hardware calibration, troubleshooting, and training. Additional visits can be scheduled upon request
All ConductCare plans include remote software and firmware updates, technical consultation, and access to training resources through Conduct Academy.
Procurement & Documentation
ConductCare plans include clear documentation suitable for organizational purchasing, compliance, and internal audit needs.
Each plan outlines the exact coverage period, service level, and contact channels for technical support. Our team provides a formal PDF service agreement upon request or purchaseāready for inclusion with your institutional or corporate purchase order.
Flexible Plan Durations & Renewals
ConductCare offers flexible service durations to match your organizationās needs. Plans can be renewed annually or extended into 3ā5-year terms with warranty continuity and price protection.
Renewal reminders are sent automatically, and upgrades can be applied mid-term without interrupting coverage.
Hardware calibration & software optimization
Staff training on best practices
Personalized consultation with ConductCare experts
Trusted by Professionals Worldwide
ConductCare supports research facilities, universities, government agencies, and private organizations around the world.
Our long-term partnerships reflect the trust placed in ConductScience products and our commitment to maintaining excellence in every laboratory environment.
Support & Service Inquiries
š§ Technical Support: [email protected]
š Service Contracts & Quotes: [email protected]
āļø Phone: +1 (847) 983-3672
ConductCareā¢ is part of the ConductScience ecosystem, providing scalable service solutions for research, industry, and education.