ConductVision After-Care Services
At ConductVision, we are committed to providing long-term support to ensure your hardware and software perform optimally throughout their lifetime. Our three-tiered after-care service plans are designed to suit your needs, whether you require basic assistance or comprehensive on-site support.
Automatic software updates to ensure peak performance and security
Priority technical support—get expert assistance within 1 business day
Exclusive training access through Conduct Academy to maximize efficiency
Aftercare Packages for Hardware & Software
Service
Standard
Extended
Full
Installation
Manuals + Virtual Support
Manuals + Virtual Support
Manuals + Virtual Support + On-Site
Training
Virtual
Virtual
Virtual + On-Site
Warranty
1 Year
3 Years
5 Years
Support
24/7 Virtual
24/7 Virtual
24/7 Virtual + On-Site Troubleshooting Visits
Servicing, calibration, and maintenance
Manuals + 24/7 virtual walkthrough or on-site upon request
Manuals + 24/7 virtual walkthrough or on-site upon request
Manuals + 24/7 virtual walkthrough + annual onsite visit (8 hours per visit)
Hardware updates
Available to buy
One update per item
One update per item, per year
Software updates
Included
Included
Included
Hardware customizations
Upon request
Upon request One customization per item
One customization request per item, per year
Software customizations
Upon request
Included
Included
Consultation Services (protocol, hardware, software optimization services)
Upon request
Included virtual
Included virtual and on-site
Updates and Customizations
Hardware
Updates and customizations to our hardware include:
Materials
Design
Specifications
Electrical components such as sensors, shock grids, transducers, etc
Included hardware packages:
All manual items
All automated items
Software
Updates and customizations to our software packages include:
Additional paradigms
Parameters
Interface
Data points
Data analytics
Included software packages:
ConductVision
Conduct standalone software for automated items
Conduct adapter software for video tracking integration (limitations may apply)
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