VIP Product Support with ConductCare
Stay ahead with ConductCare, the ultimate support plan for researchers and labs. Keep your team productive, and your systems running without interruptions. With fast response times and expert guidance, you can focus on your research while we handle the technical side.
Why Choose ConductCare?
Automatic software updates to ensure peak performance and security
Priority technical support—get expert assistance within 1 business day
Exclusive training access through Conduct Academy to maximize efficiency
What’s Included in ConductCare?
Feature
ConductCare
You Always Get
Access to the latest software updates, including new features
Exclusive training courses for your team
Priority support (response within 1 business day, phone, or remote assistance)
On-demand access to expert-led webinars
Regular live Q&A sessions with specialists
Sneak peeks and demos of new releases
Warranty coverage on Conduct hardware*
1-year standard warranty
Dedicated ticket support system
Support on current software versions
Access to MyConduct, a knowledge base, and FAQ resources
Dedicated ticket support system
* Warranty extensions available for up to three years with an uninterrupted ConductCare contract.
Giving You the Support You Deserve
Stay Up to Date with the Latest Software
Get access to the newest software updates, features, and security enhancements. Keep your tools running at their best without the hassle of manual upgrades.
Priority Support – Fast and Reliable
Need help? With ConductCare, you receive expert support within one business day. Our team is here to troubleshoot issues and provide solutions when you need them most.
Train Your Team with Conduct Academy
Empower your team with access to specialized training resources and online courses designed to help you get the most out of your software.
Warranty Protection for Conduct Hardware
If your Conduct hardware has issues due to defects or malfunction, we’ll repair or replace it under the terms of your ConductCare plan. Extended warranty options are available.
On-Demand Webinars & Technical Briefings
Expand your knowledge with our expert-led webinars and training sessions. Learn from industry professionals and stay ahead with the latest research insights.
Flexible Subscription Options
Choose a ConductCare plan that works for you—whether it’s a short-term contract or a long-term commitment, we provide options tailored to your needs.
Empower Your Team Anytime, Anywhere with Conduct Academy
Ensure that your team is fully equipped to use Conduct products effectively. With ConductCare, you gain access to Conduct Academy, an exclusive online learning platform filled with resources to help you work smarter:
Onboarding courses for Conduct Systems and Data Analysis Tools
In-depth video tutorials on best practices and troubleshooting
Live and recorded webinars covering the latest industry insights
Earn certificates upon course completion and showcase your expertise on LinkedIn. Watch the Conduct Academy introduction video to get started.
Supported Software Versions
Ensure that your team is fully equipped to use Conduct products effectively. With ConductCare, you gain access to Conduct Academy, an exclusive online learning platform filled with resources to help you work smarter:
ConductVision Suite – Version 16.0 and up
DataTrack XT – Version 10.0 and up
ConductLab – Version 16.0 and up
InsightPro – Version 9.0 and up
FaceAnalyzer – Version 8.0 and up
ConductHub – Version 1.0 and up
MediaSync – Version 6.0 and up
BioScope – Version 1.0 and up
Why Upgrade?
Older versions may still function, but they lack critical updates that enhance security, performance, and stability. Staying updated ensures you get access to the newest features, optimizations, and bug fixes, while also maintaining full support from our team.
Warranty & On-Site Support
ConductCare offers flexible pricing options based on your service plan. Our on-site support ensures your systems are maintained and optimized for peak performance.
Plan
Warranty
On-Site Visit
3-Year ConductCare
3 years
8-hour on-site visit (upon request)
5-Year ConductCare
5 years
Annual 8-hour on-site visit with additional visits on request
Note: On-site visits cover software and hardware calibration, troubleshooting, and training. Additional visits can be scheduled upon request
✅ System troubleshooting & diagnostics
Hardware calibration & software optimization
Staff training on best practices
Personalized consultation with ConductCare experts
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